Makati Shangri-La Hotel Review

Makati Shangri-La Pool

The Makati Shangri-La Hotel is a tranquil oasis conveniently located in the bustling financial district of Manila, Philippines. We have stayed at the Makati Shangri-La several times as a stopover in Manila on our way to and from visiting family on another island. Learn more about our family experience staying with a baby in this Makati Shangri-La hotel review.

Room Reservation

I booked our room reservations directly on the Makati Shangri-La website, earning Shangri-La Circle points on our stay. When booking our hotel stay with a baby, I included in the comment section requests for a baby car seat, noting the age and weight of our son, for the airport car transfers and a baby cot for our room.


I received a prompt response confirming the additional requests. At the time of booking, there was also a special offer available to upgrade, at a small fee, to a value package that included a complimentary buffet breakfast, round-trip airport transfers, unlimited laundry and dry cleaning and free local land-line calls.

Makati Shangri-La Lobby

Before our arrival and throughout both stays, the reservation team at the Makati-Shangri-La Hotel were always kind, helpful, and accommodating. The reservation team provided clear, straightforward information on our room reservations and airport car transfers. Throughout our stay, everything moved along smoothly thanks to their professionalism and responsiveness.

Shangri-La Circle

Shangri-La Circle is the frequent guest programme for participating Shangri-La Hotels and Resorts, Kerry Hotels, JEN and Traders hotels. It is free to become a Shangri-La Circle member and enjoy exclusive benefits and offers.

Family offers include complimentary meals for children of staying members aged 6 and below and a 50% discount on the adult buffet price for children aged 6 to 11. See the full list of Shangri-La Circle member benefits.


You can choose to earn miles with Shangri-La Circle airline partners on your stay (on a non-discounted rack rate or non-corporate rate) or convert your Shangri-La Circle points to airline miles at another time.

Shangri-La Circle airline partners include Air Canada, American Airlines, Cathay Pacific, China Southern Airlines, Delta, Etihad, Qantas Airways and United. Read more on converting points to miles and the full list of Shangri-La Circle airline partners.

Makati Shangri-La Lobby

The impressive Makati Shangri-La Hotel lobby features stunning floral displays.


The bright, open atrium leads to the Lobby Lounge overlooking the lush hotel gardens.


Lobby Lounge

The Makati Shangri-La Lobby Lounge is the hub of the hotel and a place to relax and enjoy afternoon tea, the weekend buffet or cocktails. Live entertainment is on regularly throughout the afternoons and evenings.


The staff at the Lobby Lounge are so lovely, especially with Little T who basked in their attention, and were always doing their best to make our time there comfortable and enjoyable.


I also had lunch at the Lobby Lounge during one of our stays. I ordered a grilled chicken sandwich topped with pineapple.


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Makati Shangri-La Deluxe Suite

We stayed in a Deluxe Suite which features exclusive Horizon Club privileges, including private check-in and check-out in the room. Horizon Club benefits at the Makati Shangri-La Hotel also include dedicated concierge services and access to the Horizon Club Lounge. The Horizon Club Lounge is accessible 24 hours a day and includes buffet breakfasts, all day beverage services and evening cocktails with canapés.

Makati Shangri-La Deluxe Suite

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The Deluxe Suite is a 74 sqm one-bedroom suite with a spacious bathroom and separate sitting room. The bedroom features a vanity table and a walk-in closet with an electronic safe and a good-sized, modern bathroom with a separate shower and bathtub.

Makati Shangri-La Deluxe Suite

The sitting room has an LCD TV and DVD entertainment system, a mini-bar and a large workspace complete with a printer and fax machine. The suite also comes with complimentary Wi-Fi, Shangri-La toiletries, an assortment of coffee and tea, bottled water and a bowl of fresh fruit.

Makati Shangri-La Deluxe Suite


We arrived on a stunning sunny day perfect for enjoying the suite’s panoramic views of Ayala Avenue.


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Rooftop Pool

With gorgeous weather like this, it was a must to spend time at the rooftop pool. Little T splashed about in the children’s pool, which also has a shaded area. There are plenty of loungers with large, fluffy towels on hand.

Makati Shangri-La Pool

The Pool Bar offers a snack and drinks menu and complimentary jugs of ice water.


Horizon Club Lounge

Staying in a Deluxe Suite at the Makati Shangri-La came with Horizon Club privileges, which includes access to the Horizon Club Lounge. The Horizon Club Lounge is accessible 24 hours a day and includes buffet breakfasts, all day beverage services and evening cocktails with canapés.


The delicious spread at the Horizon Club breakfast buffet featured both Continental and Filipino offerings. We ordered scrambled eggs with bacon and hash browns and a side of fresh fruit.

Picnic Breakfast, Makati Shangri-La

Since the next morning we were up at 3am to catch our super early flight with Cebu Pacific, our lovely Horizon Club Concierge arranged for room service to deliver us three packed breakfasts to bring on our trip with pastries, fruit, yogurt and water.

Dining at Makati Shangri-La

In addition to the Lobby Lounge, there are two restaurants currently open at the Makati Shangri-La, Shang Palace and Sage Grill. The Circles Event Café buffet restaurant is temporarily closed until end of 2023.

Shang Palace serves authentic Cantonese cuisine with a modern twist in a spacious main dining area. Sage Grill is the Makati Shangri-La’s signature grill and steakhouse restaurant, offering premium cuts sourced from sustainable farms.

Circles Event Café, Makati Shangri-La Manila

During our family stay at the Makati Shangri-La, we enjoyed the family-friendly international buffet at the Circles Event Café, which again will re-open towards the end of 2023.

Dessert Table at the Circles Event Cafe, Makati Shangri-La Manila

The international buffet at Circles Event Café has several stations, each featuring its own selection of specialties, from cold appetizers to seafood, Western cuisine to Asian cuisines – and an impressive dessert table! You can also order off a kid’s menu, which includes freshly made vegetable purees for infants.

Makati Shangri-La Manila Address

Address: Ayala Avenue corner Makati Avenue, Makati City, 1200 Philippines

Telephone: +63 2 8813 8888

Only 20 minutes away from the international airport, Makati Shangri-La is located amidst the sprawling shopping malls and towering office skyscrapers of Manila’s financial district. The Glorietta and Greenbelt malls are just around the corner, along with Landmark (a useful stop for toiletries and other necessities), loads of restaurants and the Ayala Museum.

Makati Street View

The Makati Shangri-La caters very well to families. Throughout the hotel, the staff were always friendly, accommodating and resourceful, making our family stay a breeze. We had dinner at the family-friendly Circles Event Café, lunch and cocktails at the Lobby Lounge and complimentary breakfast at the Horizon Club Lounge.

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Our exceptionally comfortable Deluxe Suite was well laid out and the value package was well worth the upgrade to include additional services such as complimentary laundry and round-trip airport car transfers.

I hope you have found this Makati Shangri-La Hotel review helpful! Makati Shangri-La features the high level of attention to detail, state-of-the-art amenities and outstanding customer experience you’d expect from a five-star luxury hotel, all with a special touch that makes you and your family feel at home.

Good to Know

Additional useful services at the Makati Shangri-La Hotel include childcare, car rental and tour bookings.

The Health Club’s gym features state-of-the-art cardio and weight training equipment. You’ll also find on site a jacuzzi, sauna, steam room, whirlpools, and outdoor tennis courts as well as a spa sanctuary offering a wide array of treatments, including the ancient art of traditional Filipino healing called Hilot.

Where to stay Manila Philippines

A very short walk away from the Makati Shangri-La is the large department store Landmark, which is a useful spot to purchase toiletries, cosmetics and travel necessities, which are all on the ground floor. There are plenty of staff about who can help show you where to find what you need. There is a small Mercury drugstore at the entrance where you can buy over-the-counter medications.

The Greenbelt and Glorietta malls are about a block away from the hotel and are teeming with shops and restaurants. You’ll find many international high street and luxury brands here, along with a selection of Filipino fashion and home design shops at Greenbelt 5’s two-story Filipino zone. You can browse an online directory for Glorietta and Greenbelt to plan your visit in advance if you’d like to shop for anything in particular.

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Updated 24 July 2023 with latest visitor information and additional photos. This post contains affiliate links. If you click through and make a purchase, I may receive a commission (at no additional cost to you). Thanks for your support in this way.

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Makati Shangri-La Hotel Review